Hank Parker's Party & Tent Rentals

Absolutely awful, unprofessional, and using them was a mistake that cast a pall of what would otherwise been a perfect wedding weekend. Our rep, Lauren, couldn’t have cared less about her job, and what should have taken one night--placing the order--took over a week because she couldn’t get the order right. Worse yet, she rarely returned calls and never followed through on her promises to email the invoice. And then it got worse. When they actually showed up it was as if they never looked at the order anyway... everything was wrong. They completely screwed us. To add insult to injury, when I called the manager, jacob, to tell him about the situation, he actually got belligerent toward me. He had no idea how to even access my order, or at least claimed not to, and got so volatile that I had to handle him. This is the worst kind of company, and with so many event rental businesses in the area there’s no reason to put yourself through the hassle, drama and hostility of hiring them.

I normally do not write reviews, but I had one of the best experiences with the Hank Parker's Rental team. Everyone was great from the customer service people on the phone to the nice delivery men. I was probably the most indecisive bride to have come to them. Each time I met with them they made me feel at ease with my decisions. They were very good with providing different options for me to select from - they truly have the best selections! I could go on and on about how wonderful they are, long story short Hank Parker's Rental made my wedding day the best day, it was PERFECT!

I rented my chair covers from them. I had great help on the phone the second time I called because I spoke to a guy the first time and felt like he didnt really know what he was talking about until I called into the Rochester location. She changed my order to the right chair covers and really helped me with my selection. They are flexible with pick up and return times and the chair covers were great. They are a little pricey but if you have a place like Webster that will put on and take off your chair covers then you can save quit a bit. Overall the experience with Hank Parkers was good.

We rented an arch and a runner from them. Arch was gorgeous, loved it! However, they didnt tell us the runner we rented from them was paper! When the ground was wet on the day of the ceremoney we couldnt use it. They were unable to give us a refund as well but it was disposable.. However, we were really pleased with the arch.

They were very responsive to all my changes I made at the last minute. Their inventory was great and I was very pleased with everything.

They were awesome to work with, the chargers were gorgeous, and they provided us with a lot of flexibility. They have military discounts!!!

Got my chair covers here for a good price. We put them on ourselves and saved some $$.

We rented water goblets and champagne flutes. A LOT of them were dirty and had to be cleaned over again before use, which took up some time. Picking them up and returning them were fairly easy.

They did an ok job. Just be sure to make a confirmation about were to deliver the item. They dropped everything off at my house and I had to take it to the venue the day of my wedding. THey should have dropped it off at the venue. THen i was told that the linens had a hole in many and they had to call to get more from them. wouldnt go through again.

We rented our chair covers form All Seasons. They were wonderful to work with and everything was perfect the day of the of the wedding.

We rented chairs from this vendor. Our only complaint is that their selection was not what I had anticipated. I had hoped for some more options as far as white chairs go. But they were priced well, were dropped off in plenty of time for us to set them up, and they were easy to work with.